The terms that govern use of customerpath.io and any engagement with Customer Path Marketing Services LLC. Specific engagements are governed by a separate written Statement of Work; where the SOW conflicts with these Terms, the SOW prevails.
By using customerpath.io (the "Site") or by engaging Customer Path Marketing Services LLC ("Customer Path", "we", "us", "our") for any service, you agree to these Terms.
These Terms apply to all visitors and clients. If you do not agree, do not use the Site or engage us.
Customer Path Marketing Services LLC is an Egyptian one-person limited liability company registered under Commercial Register number 234414 at the Alexandria Investment Commercial Register Office, with Tax Registration Number 779-951-638 at the Egyptian Tax Authority, with its registered office at 18 Taha Hamadi Street, Cleopatra, Sidi Gaber, Alexandria. Legal representative: Joseph Sami, Managing Director.
Customer Path provides sales operations services (lead generation, appointment setting, call-center buildouts, sales-as-a-service) and custom operations software development. Each engagement is scoped on a discovery call and documented in a written Statement of Work before any paid work begins.
We do not publish rates. Every engagement is scoped and quoted per partner. Pricing is set in the Statement of Work for that engagement.
Each paid engagement is delivered under a written Statement of Work (SOW) or Master Services Agreement (MSA) that specifies scope, deliverables, pricing, timeline, payment terms, and acceptance criteria. The SOW or MSA prevails over any inconsistent term on this page.
Invoices are issued in EGP or USD as agreed in the SOW, and are submitted through the Egyptian Tax Authority (ETA) e-invoicing system in compliance with Egyptian tax law. Default payment terms are net 7 days from invoice issue unless otherwise agreed. Late payments may accrue interest at the legal rate set under Egyptian law.
Customer Path retains ownership of platform source code, components, libraries, and tooling developed in the course of an engagement.
The client is granted a perpetual, non-exclusive, royalty-free, worldwide license to use, run, modify for internal use, and benefit from any platform delivered to them, for as long as the client needs it, including after the engagement ends.
Client data and client brand assets remain at all times the property of the client.
Each party will keep the other party's confidential information confidential, during the engagement and for 3 years after it ends, except as required by law or by a competent court of the Arab Republic of Egypt.
Under Egyptian Consumer Protection Law 181 of 2018, consumers entering into a distance contract have the right to withdraw within 14 days without giving a reason. This right does not apply to:
For ongoing retainer engagements, cancellation takes effect at the end of the then-current billing cycle. Work already performed up to the cancellation date remains payable in full.
Do not scrape the Site at scale. Do not attempt unauthorised access to any part of the Site or its infrastructure. Do not use the Site to violate Egyptian law. Do not impersonate Customer Path or its operators.
We provide services with reasonable skill and care. The Site itself is provided "as is" without warranties of any kind, to the maximum extent permitted by Egyptian law. Nothing in these Terms waives or limits any statutory consumer right you may have under Egyptian Consumer Protection Law.
To the maximum extent permitted by Egyptian law, neither party's aggregate liability arising out of or in connection with an engagement will exceed the fees paid by the client to Customer Path in the 6 months preceding the event giving rise to the claim.
Neither party is liable for indirect, incidental, consequential, or special losses, including loss of profit, loss of revenue, or loss of business opportunity.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any liability that cannot be excluded under Egyptian law.
Pursuant to Article 47 of Consumer Protection Law 181 of 2018, any consumer personal data we process in the course of running sales operations for a client is kept strictly confidential and used only as instructed by the client. Detailed processor obligations are set out in the Data Processing Agreement signed alongside any affected engagement.
Send service or billing complaints to support@customerpath.io with the subject line "Complaint". We will acknowledge within 2 business days and aim to resolve within 14 business days.
You may also escalate a consumer complaint to the Egyptian Consumer Protection Agency (CPA) via hotline 19588 or at cpa.gov.eg.
These Terms and any engagement with Customer Path are governed by the laws of the Arab Republic of Egypt. The Courts of Alexandria have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except where Egyptian Consumer Protection Law confers on a consumer a non-waivable right to bring proceedings in the consumer's place of residence.
We may update these Terms. The version in effect at the time a contract is formed governs that contract. Material changes will be dated on this page.
Customer Path Marketing Services LLC. 18 Taha Hamadi Street, Cleopatra, Sidi Gaber, Alexandria, Arab Republic of Egypt. support@customerpath.io.
